Customer Service

Shipping & Delivery
We offer free standard shipping on orders over $99. Free shipping offer excludes Alaska and Hawaii, P.O.Box or APO/FPO/DPO and International orders. Orders placed before 5:00am CST will be shipped within 1 business day excluding all federal holidays or weekends.
Returns & Replacements
We honor a 14-day return, 30-day exchange policy on all products (unless indicated otherwise in the description) starting on the date of purchase.
Ordering
Please ensure that the address you provide is accurate before submitting your order. We are unable to re-route shipments after an order is placed. If a product is returned to us for having an incorrect or incomplete address, we woll only re-send it at the buyer's expense once a re-order has been placed and we will charge a 20% restocking fee.
Viewing Orders
To check the status of your order, please complete the following steps:
  1. Log into My Account
  2. Click on "My Orders"

If you do not have an account with us, please do the following:

  1. Go to Orders and Return (Located on bottom of Home Page, under Service & Support section)
  2. Fill out the form
Updating Account Information
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Ves Brand

FREE SHIPPING

On orders over $99

SPECIAL GIFT CARDS

Give the perfect gift

DAILY PROMOTION

Get 10% Off on your first order

CUSTOMER SERVICE

8AM-4PM CST